Ask Susan Review

Below you will find out about the following:

  • About Ask Susan

  • Who is Ask Susan?

  • What services does Ask Susan provide?

  • Ask Susan Reviews

  • Our thoughts

  • Comparison with SpeedPropertyBuyers

  • FAQ and differences

About Ask Susan

Ask Susan offers a quick house sale service. Usually, it takes around a week to sell a property after the offer has been accepted. You will get an offer within a day after filling out an online form. No need to visit a house to proceed with the sale. Ask Susan is registered by the National Landlord Association but not by NAPB and The Property Ombudsman.


Contact Details

Ask Susan,
19 Market Place,
SK10 1EB
Phone: 0800 612 4143

Who is Ask Susan?

Ask Susan are a small company based in Macclesfield. They have over 12 years of experience in the quick house sale field. They offer their services nationwide. Ask Susan buys property in any condition. They are also interested in properties at risk of repossession.

What services does Ask Susan provide?

Ask Susan uses their own funds to buy properties. That allows them to complete the sale within 7 days. They are cutting out the middle man investor to ensure a quick sale service.
Ask Susan will buy any house for cash in any condition. This includes properties at risk of repossession, properties that had problems with the sale through the standard estate agent route.

How does it work with Ask Susan?

After you fill out a form on their website Ask Susan will provide you with a quote. That is a no-obligation process. A team of specialists will review your request and you will get an offer through your email. After your acceptance Ask Susan will proceed with the sale.

Ask Susan offers a no-fee service. All legal costs are covered by Ask Susan. Once the contracts are exchanged you will receive your money with 7 days.


Ask Susan reviews

Ask Susan has been reviewed across several different platforms and we’ve summarised them below.



Google Trustpilot
Average rating of 2.6 stars Average rating of 4.86 stars Average rating of 3.2
5 Reviews 104 reviews 1
3 1☆ star reviews 0 1☆star reviews  1 1☆star reviews 
0 3☆ star review and below 0 3☆ star reviews and below 1 3☆ star review and below


  • Ask Susan offers a no-fee service
  • Ask Susan provides cash offers within 24 hours and sales can be completed within a week.
  • Ask Susan buys properties in any condition, including houses at risk of repossession.
  • Their service is nationwide.


  • Their website says that they can pay up to 100% market value but most likely you will receive an offer that is below market value. It is not clear how they make a profit if they are able to pay 100% market value for the property.
  • There is no email address or phone number on their website.
  • Ask Susan doesn’t offer 24/7 service which can be frustrating when the sale process is so quick.
  • Customers that were not happy with the service provided by Ask Susan left a number of negative reviews.
  • Ask Susan is not accredited by The Property Ombudsman nor a member of NAPB, meaning, they don’t have to stand by the guidelines provided by them.
  • Ask Susan uses surveyors that are not accredited by the  Royal Institution of Chartered Surveyors to value your house. This means you may not receive an offer that reflects the real value of your property.

Our Thoughts:

Ask Susan provides a direct cash buying service. It claims that it’s a 7-day process but there is missing information on how does the process looks like. It is also unclear how can they offer up to 100% of a market value. Official reviews site provide mixed reviews with very few positive ones.


CompanySpeed Property BuyersHouse Buy FastReady Steady SellFlying HomesGoodMovetheadvisoryBritish Home BuyersDirect House BuyerZoom Property BuyerYes HomebuyersWe Buy PropertyVivo Property BuyersAsk SusanUK HomebuyersThe Property Buying CompanySmooth SaleSell House FastQuick Move NowQuick BuyersProperty Buyers TodayOpen Property GroupFast Sale TodayHalo House BuyerNational HomebuyersSpring Move
Google Reviews5.0 (5 reviews)4.6 (49 reviews)Not Rated4.2 (5 reviews)4.7 (128 reviews)5.0 (96 reviews)4..9 (183 reviews)No reviews3.7 (1)5.0 (7)No reviews4.7 (19)2.6 (5)4.4 (7)4.5 (130)No reviews3 (2)4.4 (60)3.2 (20)5.0(8)4.4 (33)2.5 (8)5.0 (6)4.1 (69)No reviews
AllAgents ReviewsNot rated3.7 (3 reviews)Not RatedNot Rated4.4 (13 reviews)Not RatedNot RatedNo reviewsNo reviewsNo reviewsNo reviewsNo reviewsNo reviewsNo reviewsNo reviewsNo reviewsNo reviewsNo reviewsNo reviewsNo reviewsNo reviewsNo reviewsNo reviewsNo reviewsNo reviews
Feefo ReviewsNot Rated4.8 (275 reviews)Not RatedNot RatedNot RatedNot Rated5 (29 reviews)No reviewsNo reviewsNo reviews5(17)No reviewsNo reviewsNo reviewsNo reviewsNo reviewsNo reviews5.0 (178)5.0 (717)No reviews4.7/5 (72)No reviewsNo reviewsNo reviewsNo reviews
What they're (USP) offering:Fast house selling service
No fuss service
Most trusted UK quick home buyerFast advice and salesGarunteed best price NAPB ApprovedAdviceCustomers say they would recommend themFastest sale time: 7 days
Use RICS accredited surveyors
Buy in any conditionNAPB approvedCan buy land and commercialRegistered with The Property OmbudsmanMember of NLANo hidden feesNAPB and TPO aprovedUse RICS accredited surveyorsSale within 28 daysNAPB approvedRegistered with The Property OmbudsmanRegistered with the Property OmbudsmanNAPB approved100% cash buyerNAPB and TPO approvedPromise sale within 7 daysSpring Price Promise
The GoodCan buy property faster than estate agentsFounder of NAPBQuick to get a quoteNAPB aproovedNAPB ApprovedOffering adviceHave been running for more than 5 years.No fees to payPersonal approachFlexible timeframesUp to 90% market valueNAPB approvedNo feesAvailable 24/7Cash offer in 24h.Available 24/7Cash offer in 24hMany good reviewsNo feesHelpline available up until 10 pmNo feesNo hidden costsCash offer in 24 houseCash offer within 24hDedicated property advisor
The BadNot able to offer full market valueCan't buy in ScotlandSupport not avalible around the clock Not clear on what price they'll pay.Offers based on condition and locationNot a quick house buyerNot members of the NAPBNo third party reviewsDon't offer 24/7 support. Not many customers'reviewsPhone lines open only between 9am-5pmOnly buying in a specific locationFewer accreditationsNot clear on what price they'll pay.Offer less than a market value.Not a member of the NAPB or TPONot many good reviewsOnly buy in England and WalesMany poor reviewsNot many reviewsOffer less than market valueOffer less than a market valueNot many reviewsOffer less than market valueHomebuying fee



How much does Ask Susan pay for a house?

Up to 100%

How long does it take Ask Susan to buy my house?

Claim to complete within a week

What are the costs associated with Ask Susan?

They cover all the fees.

Is Ask Susan part of the NAPB?

No, Ask Susan is not a member

Is Ask Susan registered with The Property Ombudsman?

No, Ask Susan is not registered with TPO

Is Ask Susan a cash buyer with immediate funds available?